Returns & complaints for retailers

We make every effort to pack all items in such a way that they are delivered without damage. Unfortunately, it does occasionally happen that you receive a product with damage. Please report the damage by mail or phone within 24 hours of receiving the order. Then fill out the online RMA form within 14 days. We will then process the report as quickly as possible.

For business customers, different rules and laws apply to returning an order. Not satisfied with a product? Please feel free to contact us and we will see if you can still return the product. Please note that we charge an administration and processing fee for processing and restocking these types of returns. This fee will be deducted from the refund amount.

Please note that any return costs are at your own expense. Returns for damage are of course free of charge.

Everyday we are doing our best to satisfy your needs and exceed your expectations as a retailer. However, as with any work, mistakes are still possible and misunderstandings can arise. Should you be dissatisfied with one our products, services, or any other aspect of our organisation, we ask that you please inform us thereof as soon as possible. This will both allow us to solve any complaints to our mutual satisfaction and allow us to learn from your comments. We will take your comments very seriously and if warranted, find a suitable solution in consultation with you. Please contact us via wholesale @ weldaad dot com. We will get back to you as soon as possible, in any case within 5 working days.