Refund policy

Returns

As a business customer, different rules apply to returning an order. If you are not satisfied with a product, please reach out to us and we will look into the possibilities together. Please note that an administration and restocking fee applies to these types of returns — this fee will be deducted from the refund amount.

Return shipping costs are at the buyer's expense, unless the return concerns a damaged item.

Damaged goods

We take great care in packing every order to ensure it arrives in perfect condition. Should you nonetheless receive a damaged product, please report this to us within 7 days of receiving your order, either by email or phone. Returns for damaged goods are free of charge.

Complaints

We do our best every day to meet your expectations as a retailer. That said, mistakes can happen and misunderstandings can arise. If you are dissatisfied with a product, our service, or any other aspect of working with us, we kindly ask you to let us know as soon as possible. This allows us to find a solution together and to improve where needed.

We take every complaint seriously and will always look for a suitable resolution in consultation with you. Please contact us at wholesale@weldaad.com and we will get back to you within 5 working days.

Contact
Email: wholesale@weldaad.com
Phone: +31 6 19164169